As of Seth Godin, you have two problems – the second problem is the problem of problem i.e not admitting that you have a problem or trying not to put blame on someone else and the first problem is the problem.
The first problem is that your customer service is lousy, you are an alcoholic, your products are boring, you don’t treat your employees well.
None of those problems are going to go away.
None will go away, that is, if you don’t acknowledge them, clearly and loudly and often. And ask for help.
If you don’t measure the first problem, then you have a second problem.
If you don’t measure the first problem, it’s not going to go away, is it?